Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Crashing after update

  • 2 replies
  • 0 have this problem
  • 27 views
  • Last reply by glanzer551

glanzer551
glanzer551
more options

I installed the Firefox update this week on my Motorola Moto G Stylus phone running Android 11. Since doing so, the app repeatedly crashes when I click on something in Collections. Bookmarks not in a collection still work, as do other links on the home page. I have restarted the phone, but it did not fix the problem. It is hard to avoid the confusion that this is being caused by something in the update. Will there be a fix released soon?

I installed the Firefox update this week on my Motorola Moto G Stylus phone running Android 11. Since doing so, the app repeatedly crashes when I click on something in Collections. Bookmarks not in a collection still work, as do other links on the home page. I have restarted the phone, but it did not fix the problem. It is hard to avoid the confusion that this is being caused by something in the update. Will there be a fix released soon?

All Replies (2)

Paul
Paul
  • Top 10 Contributor
  • Moderator
more options

Hi

I am sorry to hear that Firefox for Android is crashing. I hope that we can help resolve this for you. Before following the steps below, make sure that you have updated both your Android device and Firefox for Android to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the Android Settings app, select Apps then find Firefox in the list. In the section titled Storage and Cache, select the option to clear the cache (do not clear data!). Does this help?

Following that, our developers will need to look into this in more detail with some logs from inside your copy of Firefox for Android. Type about:crashes in the address bar which will display information about recent crashes. If you select the most recent Socorro link, a crash report will open in a new tab. If you could copy and paste the address of the page that opens into a reply to this thread, we will be able to look into this further for you.

I hope that this helps.

glanzer551
glanzer551 Question owner
more options

Paul,

Clearing the cache didn't help, and I don't have multiple tabs open. As soon as I hit the button to open the "Favorites" drop-down under Collections, the app crashes. Here is the URL you requested: https://crash-stats.mozilla.org/report/index/4b109e11-e99d-4d5f-9031-2ca8e0251212

I hope this will help you get to the bottom of this issue.

Thanks.

Larry Glanzer

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.